Bigupgadgets.com Reviews
Bigupgadgets.com has an overall rating of 3.4 based on 240 reviews. Customer feedback on Bigupgadgets.com is mixed: Bigupgadgets.com reviewers highlight positive aspects like wide range of innovative gadgets, competitive pricing, fast shipping, and excellent customer service, which strongly appeal to tech enthusiasts and gadget lovers. However, Bigupgadgets.com is often criticized for its limited product availability, occasional shipping delays, lack of detailed product descriptions, and customer support response time.
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All Bigupgadgets.com Reviews (240)
RobertBezanson
May 18, 2026
"it feels really solid in hand. works pretty..."
it feels really solid in hand. works well overall, just had one small issue but nothing too big.
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kristine1994
May 15, 2026
"Payment got weird for a bit"
I tried to pay for my order and the checkout page froze twice, right after I hit the payment button, which was annoying. The charge showed up on my card, but I didn’t get any confirmation email for a while, so I kept refreshing my inbox and checking spam too. I ended up contacting support, and they did sort it out later, but the whole payment part felt kind of clunky and stressful.
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Donnie_stivers84
May 10, 2026
"Ordering was almost too easy"
Checkout was quick and simple, maybe a little too smooth. I kept waiting for some hidden step or surprise fee to pop up, but nope, it just went through. Kind of makes you wonder what they know that we don’t, but I’m not complaining.
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louise-Maddrey
May 01, 2026
"Seems real, but I still had a few doubts"
and I ordered a phone accessory from bigupgadgets.com and it showed up in a reasonable amount of time. The packaging looked decent, and the item itself works the way it’s supposed to.
I do think it’s probably authentic, but there were a couple small things on the box that made me second-guess it a bit. Could just be older packaging or different stock, so I’m not totally sure.
I reached out to customer service and they did reply, which made me feel a little better. Overall it wasn’t a bad experience, but I’m not 100% confident, so I’d give it 3 stars.
I do think it’s probably authentic, but there were a couple small things on the box that made me second-guess it a bit. Could just be older packaging or different stock, so I’m not totally sure.
I reached out to customer service and they did reply, which made me feel a little better. Overall it wasn’t a bad experience, but I’m not 100% confident, so I’d give it 3 stars.
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hellen_Tate82
April 25, 2026
"Promo didn’t apply like I expected"
I only placed the order because of the promo, but when I got to checkout, the discount didn’t show up the way I thought it would. Maybe there was some fine print I missed, but it left me feeling like the offer wasn’t as straightforward as it should’ve been. It’s frustrating, and it definitely made me trust the deals a lot less. I probably wouldn’t order again unless the promotions are much clearer upfront
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Kerry.blevins
March 28, 2026
"I ordered a small gadget from bigupgadgets.com and..."
I ordered a small gadget from bigupgadgets.com and it showed up on time, so I can’t really complain about the delivery side of things.
The packaging was basic though. The box had a small dent in it, and there wasn’t much padding inside, so the gadget had clearly been moving around a bit. Luckily it wasn’t damaged, but it still felt a little careless.
the extra space in the box felt unnecessary if they weren’t going to add more padding. It wasn’t a terrible experience, but for the price I expected the packing to be a bit more secure. I’d give it 3 stars
The packaging was basic though. The box had a small dent in it, and there wasn’t much padding inside, so the gadget had clearly been moving around a bit. Luckily it wasn’t damaged, but it still felt a little careless.
the extra space in the box felt unnecessary if they weren’t going to add more padding. It wasn’t a terrible experience, but for the price I expected the packing to be a bit more secure. I’d give it 3 stars
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hello_joan478
March 07, 2026
"Showed up right on time"
My order got here exactly when they said it would, and the tracking updates were actually clear for once. the only person I can blame is myself for checking the tracking way too often. No drama, no hassle, just a reliable delivery. I’d definitely order again.
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JosefaSmith
March 01, 2026
"Return went fine, just took a little patience"
I ordered something from bigupgadgets.com and ended up needing to return it. To be fair, the return did get sorted and I got my refund after about a week, so no major drama there. The only thing is the replies were a bit slow and I did have to follow up once. In my opinion, returns don’t have to be perfect, but they should be straightforward and easy to track. Overall, it wasn’t a bad experience, just one that could definitely be a bit smoother...
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alexanderyoung1469
February 24, 2026
"Still not sorted and felt talked down to"
I had an issue with my order and got in touch with support, but it just went round in circles. The replies were slow, and when they did respond, it felt like they were talking down to me rather than actually trying to help. I had to keep chasing for updates and still never got a proper fix. Really frustrating experience, and I wouldn’t use bigupgadgets.com again
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MariamRock
February 21, 2026
"My gut’s still not sold"
I ordered from them once and, to be fair, everything turned out okay. But my first impression of the site was that it felt a little sketchy, and I couldn’t really shake that. Support also took longer than I expected to get back to me, so based on that snap judgment, I’m still not totally confident about using them again...
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LAKIN
February 12, 2026
"I’d definitely shop here again"
Yeah, i’d order from them again. Everything was straightforward, and I don’t really have any complaints, which is always nice. Just one of those easy experiences where you think, okay, yep, I’d come back.
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hello_william075
February 07, 2026
"Decent gadget selection, finally"
I was kind of surprised by how many gadgets they had on the site. I went in looking for one thing and somehow ended up finding a bunch of stuff I didn’t even know I wanted, lol. It was actually easy to browse too, which is a relief because some gadget sites make you feel like you need a manual just to shop. Their selection seemed better than a few other shops I checked, so that was nice for once.
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shayna_Starks03
February 03, 2026
"Really disappointed with the stock lately"
I’ve been trying to pick up a few things I needed, but they’ve been out of stock almost every time recently. It’s disappointing because I used to be able to count on finding what I wanted
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hello_julie111
January 27, 2026
"I had a question about my order..."
I had a question about my order and reached out to customer service, and they replied quicker than I expected. The person who helped me actually looked into the order details instead of sending a generic response, which I appreciated. It wasn’t totally perfect, but they got the issue sorted out and kept it straightforward, so I’m happy with the experience overall.
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Darlene_wadsworth75
January 25, 2026
"Ended up fine, but getting updates was a pain"
The order was okay in the end. No real issue with that part. But the communication... not great. I kept having to reach out just to find out what was going on. Then I'd wait around for a reply, sometimes longer than expected. It just felt a bit frustrating, like I was chasing basic updates the whole time
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MercedesStinser
January 18, 2026
"Arrived fast, but I’m still a little unsure"
It showed up way quicker than I expected, only took about two days. That part was great, but I’m still a bit hesitant since I’ve had orders go wrong before, so it’ll take a little more for me to fully trust the process.
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Claudia-kapinos
January 13, 2026
"Tracking felt a little off"
My order did show up, so no real issue there, but the tracking updates were slow and a bit confusing. I had a gut feeling it was still on the way, but it would’ve been nice to have clearer updates.
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wilma-King
January 08, 2026
"Refund came through faster than I expected"
I ended up asking for a refund, mostly because I’d ordered in a bit of a rush and then realized it wasn’t really what I needed. To be fair, the refund was handled quicker than I thought it would be. It only took a couple of days and the money was back on my card without me having to chase too much, which was a relief since I’m not great at keeping on top of these things. Support was fine, not super detailed, but they gave me enough info to know it was being dealt with. I’d give it 4 stars because the refund speed was good, I just would’ve liked the updates to be a little clearer.
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ElroyWhite
December 27, 2025
"Warranty was sorted out, really quick"
Had a warranty issue, it was handled with no hassle at all, thanks
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EvelynSells_02
December 26, 2025
"Site was a pain to use"
Tried browsing bigupgadgets.com and got annoyed fast. It felt cluttered. Pages were slow. Menus weren’t clear.
Finding basic stuff took too many clicks. Product pages weren’t great on mobile either. Not awful, just frustrating. Hope they tidy it up.
Finding basic stuff took too many clicks. Product pages weren’t great on mobile either. Not awful, just frustrating. Hope they tidy it up.
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